Verifying Your cappingthegame Account
Account verification is how we confirm that your wallet belongs to you — and how we make sure nobody else can request a payout on your balance. The process asks for a government-issued photo ID, and in some cases a document confirming your address, such as a utility bill or bank statement. We handle the review on our end; you do not
need to mail anything or visit a location. Completing verification early means your withdrawal requests move without a hold, and it also locks your account against unauthorized changes. Charlotte-area accounts and all other US-eligible accounts follow the same document path.
- Go to account settings — Find the verification section under your account profile. A status indicator shows whether your ID check is pending, in review, or complete.
- Upload a government-issued ID — A driver's license, state ID, or passport works. Upload a clear photo of both sides where applicable.
- Submit an address document if required — A recent utility bill or bank statement showing your name and address covers the address confirmation step.
- Verification is reviewed and confirmed — We review the submission and update your account status. Once verified, your withdrawal requests process without an additional ID hold.